Chose the correct link for your inverter type:
SolarEdge: https://www.youtube.com/watch?v=AdfHsMJPedg
HD Wave https://www.youtube.com/watch?v=kKvgOKdDoT4
Fronius: https://www.youtube.com/watch?v=_IkL_MHpiOA
Sungrow: https://www.youtube.com/watch?v=a1jjZyJb__c

Within 48 hours, a member of our customer service team will get in touch with you to discuss the next steps.

They will help you with your application data if you are applying for the Solar Victoria Rebate.

A representative from our customer service department will get in touch with you to let you know what to do next with your site inspection (if necessary) or installation date.

Our customer support team will be in contact to with you to complete our “next steps” call.

In this call they will:

• Confirm payment of final balance (this is required to action the electrical inspection)
• Setup your inverter monitoring and provide you with access.
• Explain that due to updated regulations, your solar system is now required to be switched off until the electrical inspection is completed. (electrical inspector is 3rd party and government regulated).
• Electrical inspections are required to be completed within 7-10 working days.
• Once the electrical inspection is completed and we have received your Grid Connect paperwork, we will submit this to your electricity retailer and distributor for processing. To ensure our customers are on the same page, we will cc you in on all emails sent for your reference. Once the electricity retailer has received your Grid Connect paperwork, they will action a ‘Meter reconfiguration’. This means they update the software in your smart meter to enable you to send power back to the grid for an agreed Feed in Tariff (usually 6.7 cents per kWh). This process can take up to 21 business days. However, please know when your electrical inspection is completed, your system is switched on and producing Solar. Which means you can generate power for self-use and start benefiting straight away. The only thing that you will not be able to do, is send power back to the grid for a Feed-in Tariff (until the meter reconfiguration process is completed).

Your system’s output dropping in the middle of a sunny day, especially if you are exporting electricity to the grid, is the first indication of high voltage problems. Since solar PV installations in the region generate peak amounts of energy, hot, clear days are more likely to cause an increase in grid voltage.

Additionally, heat makes the grid’s wires more resistant, which causes the inverter to produce higher voltages than it would otherwise. To restore electricity to the grid, the inverters must generate a voltage greater than the grid itself, but they are not permitted to go over 255V.

Because it cannot beyond this limit and will have nowhere to transfer the surplus power, the inverter may need to ramp down or shut off entirely if the grid voltage rises to high enough levels.

Our staff completes this within 48 hours of obtaining the necessary documentation from your installation. However, the completion of the Metre Reconfiguration may take up to 21 working days.
If at all feasible, we advise getting in touch with your distributor or shop to obtain an update. For privacy concerns, they won’t talk to us.

Generation is the electricity created by your Solar PV System.

Export is the excess electricity created from your solar PV system that you do not consume within the household. This excess electricity is sent back to the grid via your smart meter. In most case, when you send electricity back to the grid, you will receive a Feed-in Tariff. (This is usually 6.7c per kWh).

Import is the electricity you use from the Grid when your homes consumption is higher than your Solar generation. This is shown on your electricity bill as a peak or Off-peak charge.

Consumption is any electricity/power that is being used within the household. This could come directly from your Solar system, or from being imported from the Grid.

You can clean your panels with warm water and a soft bristle brush. We do however offer this with our Service options.

Having a strong internet connection to the inverter will ensure you have access to your systems generation and consumption data in real time (via a mobile app or web browser) and most importantly, we are able to remotely access your system to troubleshoot any future issues and provide you with the after sales service you deserve.

Internet connection and WIFI strength is the owner’s responsibility.

If you believe your wi-fi strength is not strong enough to connect to the inverter we suggest installing a WIFI extender.

https://www.centrecom.com.au/tp-link-av500-300mbps-wifipower-line-extender-starter-kit